What is the Warranty on Velit Heater and Air Conditioner Products?

Velit Warranty & Return Policy Page

Velit stands behind our products with technical customer support to help when product issues arise. We have U.S.-based parts and service representatives who are often able to help customers resolve basic issues quickly and efficiently.

If the need arises to submit a warranty claim for a Velit product, please contact:
support@velitcamping.com

We recommend submitting a Heater Support Ticket or AC Support Ticket to begin any warranty process, as these are the details our team will require before we can assist with warranty service or replacement.

Warranty Coverage Period

In general, Velit air conditioner warranty is 1-year from date received. Outside that warranty period we will make parts available to the best of our ability.

In general, Velit air heater warranty is 2-years from date received. Outside that warranty period we will make parts available to the best of our ability.

Comvolt Products - 5 Years

Warranty coverage begins on the date the product is received by the customer.
Outside the warranty period, Velit will continue to make replacement parts available to the best of our ability.

What the Warranty Covers

Velit warranties cover defects in materials and workmanship under normal use and intended operating conditions.

At Velit’s discretion, warranty service may include:

Replacement parts
Product repair
Product replacement

Velit also covers products damaged during shipping or delivery. Any shipping damage must be reported as soon as possible with photos of the packaging and product.

What the Warranty Does Not Cover

Velit warranties do not cover:

Labor costs associated with troubleshooting, removal, installation, or replacement
Service shop labor charges
Improper installation
Improper wiring
Reverse polarity damage
Incorrect voltage input
Water intrusion due to improper installation
Vehicle accidents or impact damage
Physical abuse, misuse, or neglect
Unauthorized modifications or repairs
Damage caused by contaminated fuel or improper fuel usage
Cosmetic wear and tear

Damage caused by environmental conditions, corrosion, or natural disasters

Warranty Claim Requirements

To process a warranty claim, Velit may require:

Proof of purchase
Product photos or videos
Product serial number
Troubleshooting information
Completion of a support ticket

Velit reserves the right to request additional troubleshooting prior to approving warranty replacement.

Limitation of Liability

Velit shall not be liable for incidental or consequential damages including:
Loss of vehicle use
Travel expenses
Downtime
Lodging expenses
Third-party labor charges
Loss of profits or business interruption

Warranty coverage is limited to the original purchase price of the product.

Contact Information

Velit Support

support@velitcamping.com